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What is the difference between a tour guide and a guide-driver?

A guide- driver and a tour guide are different. A tour guide has a license, released by the City Hall. They got a degree after having passed a state exam.
A guide allowed to go into the historical sites with you and tell you all the most specific information about the sites you are visiting. Their service is separated from the driver cost.

A guide- driver is not usually licensed to give explanation into ALL sites. All the same he will advise you about the most important information of all the sites you are going to visit but then, when necessary, you will be met by a local guide.

Do I get the requested driver-guide?

We try our best to book the driver you requested but we cannot gurantee him for obvious reasons. All the same ALL our drivers are Pofessionals so you need not to worry.

Where we recommend you to hire a licensed guide?

a) Florence, Pisa, Siena, Pompeii, Ercolano, Palermo, Syracuse, Agrigento, Piazza Armerina, Selinunte,Taormina

How can I book a service? Can I do it on-line?

You have to send us a request by email to info@atlantislimousine.it

What is your cancellation policy?

Please, note that there will be no charge if you cancel your reservation by e-mail within at least 1 week before date of requested service. If itis not done in these terms, our company reserves the right to debit the "no show fee"
on your credit card which is the total amount of services requested.

How much should we tip the driver? Is the tip included in the quote?

Tip is not included in the quote.
Gratuities are not mandatory in Italy , however we do feel that if the clients have been happy with their service, the driver should receive a tip as a token of appreciation.
Standard gratuities in Europe run between 10 – 20% depending on the service received.

What is the difference between a tour guide and a tour escort with bus with over 8 passengers?

We offer two different services that of course are quoted differently:

a) bus with driver and tour guide. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see.

A licensed guide is permitted to go into the historical sites with you and explain you all about the history. Naturally, their services will cost more.

b)Bus with driver and tour escort , which is training to be a guide but doesn't have a permit.

Due to strict Italian laws & regulations that protect officially licensed guides, our tour escorts can explain the sights only from inside the vehicle, but are not allowed to do so once they are outside the vehicle. Naturally, their services will be more economical.

How can we locate our driver upon arrival?

Please note that one of our drivers will be waiting for you in the arrivals hall of the airport, upon exit of customs, holding up a sign stating your name and your destination.
The transfer with Pick Up at the Airport includes 1 hour wait. Any additional time will be charged at the standard hourly rate. In case you loose your luggage please come outside to advise your driver so that he does not leave without you, and you do not incur any extra costs . The customs police will allow you to re-enter the lost and found zone.

We will ensure that one of the drivers will be waiting for you in the arrivals hall of the train station, at the beginning of the track , when your train arrives, holding up a sign stating your name and your destination.
The transfer with Pick Up at the Train Station includes 30 minutes wait.

Any additional time will be charged at the standard hourly rate.

If you have difficulty locating your chauffeur, please call us at 328 742 7632 (0039 328 742 7632 outside Italy ). Leaving your pick-up location, without notifying Atlantis Limousine, will result in a "no-show" charge.

 
   
   
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